Return/Exchange Policy

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By completing your purchase, you acknowledge that you have read, understood, and agree to all terms outlined in this return policy.

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What Can Be Returned?

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⚠️ FINAL SALE ITEMS – NO RETURNS OR EXCHANGES

The following items cannot be returned, exchanged, or refunded under ANY circumstances:

• Sample Sale Bridal Items
  • All sample sale bridal gowns are FINAL SALE and sold as-is
  • Condition photos + acknowledgment contract emailed within 2 business days
  • 48 hours to approve/reject photos (no reply = acceptance)
  • Once approved, shipping proceeds and sale is final
  • Gowns may include: pulls, loose threads, missing beads, worn hemlines, etc.

• ALL Bridal Gowns (In-Store & Online)
  • Off-the-rack gowns
  • Made-to-order gowns
  • Made-to-measure gowns

• Idina Bride Collection
  • All FINAL SALE, no exceptions

• Made-to-Order & Designer Items
  • 48 hours to cancel after purchase
  • After 48 hours → 25% cancellation fee (if not yet submitted)
  • Once submitted to designer → no cancellation allowed
  • Signed contract required (within 7 business days)
  • Returns are FINAL SALE

• Accessories & Undergarments
  • No returns due to hygiene (undergarments, jewelry, hair accessories, etc.)

• Sale Items
  • Exchanges only for size/availability
  • Store credit may be issued (expires in 12 months)

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Return Process (For Eligible Items Only)

⚠️ Critical Timelines:

• Request return within 7 calendar days of delivery

• Item must be shipped back within 14 calendar days

• Late requests/shipments = NOT accepted

• Original shipping non-refundable

• Must be in new condition with tags

How to Initiate a Return:

1. Log into your order confirmation email / website account

2. Request return for item

3. Prepaid return label emailed within 2 business days

4. Ship using provided carrier (remove old labels)

If issues: email operations@nadiasevening.com with order number.

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Exchanges

⚠️ Once an exchange is completed, it is FINAL.

Eligible for Exchange:

• Standard items (same style/size change)

• Sale items (size exchange only, if available)

• Not eligible: Made-to-order & designer items

Process:

• Same as return process

• Select "exchange for size"

• Once original item is received, replacement is shipped free

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Refunds

• Standard refunds → original payment method, minus $9.95 return fee

• Store credit option → no fee

• Processing time: 10–14 business days

• Confirmation email sent once processed

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International Orders

• Customer pays shipping + insurance

• Customs, duties, taxes = customer responsibility

• If refused/undeliverable → 75% forfeited, 25% store credit only

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Return Requirements

All returns must:

• Be initiated within the stated window

• Be in new condition with tags

• Show no wear, damage, or alterations

• Be free of makeup, deodorant, perfume, dust, etc.

⚠️ Returns not meeting standards will be rejected and sent back at customer’s cost.

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Disputes & Chargebacks

• Must contact operations@nadiasevening.com before filing disputes

• Chargebacks in violation of policy may result in:
  • Loss of return eligibility
  • $50 admin fee
  • Collections referral

We maintain full transaction/condition/photo records for dispute resolution.

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Defective Items / Shipping Errors

• Email operations@nadiasevening.com within 48 hours with photos

• Do not alter or wear the item while awaiting resolution

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In-Store Purchases

• Evening gowns → 7-day exchange/store credit (NO refunds)

• Final sale (no returns): made-to-order, custom, accessories, undergarments, seamstress work

• Bridal gowns → ALL FINAL SALE

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Support

For help:
📧 Email: operations@nadiasevening.com
🕘 Hours: Mon–Fri, 9am–5pm EST
⏱ Response time: within 2 business days

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This policy is subject to change without notice. The policy in effect at the time of your purchase will apply.