Return Policy

Return Policy - Nadia's Evening

By completing your purchase, you acknowledge that you have read, understood, and agree to all terms outlined in this return policy.

What Can Be Returned?

✅ RETURNABLE ITEMS

Ready-to-ship items (non-bridal)
Standard special occasion gowns
Evening wear purchased at full price

Requirements:

7 calendar days to request return (from delivery)
14 calendar days to ship back (from delivery)
Original tags attached
New, original condition - unworn, unused, unaltered, unwashed
Free from makeup, deodorant, hair, perfume, dust, or other residues

❌ NON-RETURNABLE

ALL bridal gowns (any type)
Sample sale items
Idina Bride collection
Made-to-order items
Designer items
Accessories & jewelry
Undergarments
Sale items (exchanges only)
Custom/altered items
Garments tailored by our in-house seamstress

⚠️ FINAL SALE ITEMS - NO RETURNS OR EXCHANGES

The following items cannot be returned, exchanged, or refunded under ANY circumstances:

Sample Sale Bridal Items

All sample sale bridal gowns are FINAL SALE and sold as-is
These gowns may show minor signs of wear from showroom use
Please review all photos, descriptions, and sizing carefully before purchase

Photo Review & Acknowledgment Process:

Detailed condition photos and signed acknowledgment contract will be emailed within 2 business days of purchase
Customers have 48 hours from photo receipt to review and respond
Response options: approval to proceed, request additional photos, or cancellation request (at our discretion, store credit only)
Failure to respond within 48 hours constitutes acceptance of item condition and confirms final sale status
Contract must be signed within 7 business days of photo approval
Once photos are approved (explicitly or by non-response), item will be shipped and no further changes accepted

Item Substitutions:

If during email exchanges fabric or size changes are made to your original order, shipping times may be extended by up to 7 additional business days
Once substitutions are confirmed, items remain final sale with no further changes permitted

Condition Expectations - Sample sale gowns may include but are not limited to:

Minor pulls, loose threads, or missing beads
Gently worn hemlines or interior markings
Alteration tags or hanger straps

ALL Bridal Gowns (In-Store & Online)

ALL bridal gown purchases are strictly FINAL SALE, including:

Off-the-rack gowns
Made-to-order gowns
Made-to-measure gowns

Please refer to your bridal contract for detailed information

Idina Bride Collection

All dresses from the Idina Bride collection are FINAL SALE
No returns, exchanges, or store credit will be issued for these items
Carefully review all product details and sizing information before purchasing
By purchasing an Idina Bride dress, you explicitly acknowledge this no-return policy

Made-to-Order & Designer Items

Order Cancellation Policy:

You have 48 hours from the time of purchase to cancel your order
After 48 hours, the order is considered confirmed and typically placed with our designer
If cancellation is requested after 48 hours but before the order is submitted, a 25% cancellation fee applies
No cancellations will be accepted once the order is placed with the designer

Contract Requirement:

A signed purchase contract is required for all made-to-order and designer purchases
The contract will be emailed within 2 business days of your order
It must be signed and returned within 7 business days of purchase
Failure to return the signed contract will result in order cancellation without a refund
We will make multiple contact attempts via email and phone to complete this step

Returns on Made-to-Order Items:

These items are FINAL SALE
Defects must be reported within 48 hours of receiving your item by emailing operations@nadiasevening.com

Accessories & Undergarments

Due to hygiene standards, the following cannot be returned or exchanged:

Undergarments or intimate apparel
Jewelry and accessories (bracelets, earrings, necklaces, handbags & clutches, etc.)
Headwear, hair accessories, belts, gloves
Small leather goods and novelty items

Sale Items

Exchanges only: Eligible for same style/alternate size, subject to availability
No refunds. At our discretion, we may offer store credit (non-transferable, expires in 12 months)

Return Process (For Eligible Items Only)

⚠️ Critical Timeline Requirements:

7 calendar days from receiving your item (based on delivery confirmation) to request return
Once approved, the item must be dropped off with the carrier and scanned within 14 calendar days of the delivery date
Returns that are requested late or not handed off to the carrier within the 14-day window will not be accepted under any circumstances
Original shipping costs are non-refundable
Items must be in new, original condition with all tags attached
Items must not be worn, used, altered, or washed

How to Initiate a Return:

Open your order confirmation email or visit our website
Click on 'Profile' or 'Sign In' and enter your purchase email
A login code will be sent to your inbox
Once logged in, select the item you wish to return or exchange

If you encounter any issues:

Email operations@nadiasevening.com with your order number in the subject line
Include the reason for return and any relevant details
Our team will guide you through the next steps

Return Labels:

Pre-paid return labels will be emailed within 2 business days of your return request
Use the provided label and designated carrier only
Remove any old shipping labels from the package
We recommend obtaining a drop-off receipt for verification purposes

Exchanges

⚠️ EXCHANGE FINALITY WARNING:

Once an exchange is completed and the new item is received, that exchange is considered FINAL. The exchanged item cannot be returned, re-exchanged, or refunded under any circumstances. Please ensure you are certain about your size selection before requesting an exchange.

Eligible Items:

Standard items: Available for same style/alternate size within 14 days
Sale items: Eligible for size exchanges only, subject to availability
Made-to-order and designer items: NOT eligible for exchanges

How to Exchange:

Follow the same process as returns
Choose a sizing-related reason during your return process
Once your original item is received, the new size will be shipped at no additional cost
You'll receive tracking information by email

If you encounter any difficulties:

Email operations@nadiasevening.com with your order number and desired exchange size

Refunds

Standard refunds: Issued to your original payment method, minus a $9.95 return fee
Store credit: Available as an alternative refund method (no return fee applied)
Processing time: Please allow 10–14 business days for processing after your return arrives at our facility
Confirmation: A confirmation email will be sent once your refund is processed

International Orders

Shipping and Insurance:

All shipping and insurance costs for international orders are the customer's responsibility
Our team will provide exact quotes before processing your order
Orders will only be processed once shipping and insurance fees are approved and paid

Customs and Duties:

All customs fees, duties, and taxes imposed by the destination country are the customer's responsibility
We cannot mark packages as gifts or undervalue merchandise
By placing an international order, you accept responsibility for all import-related costs

Returned International Orders:

If an international order is returned to us due to refusal to pay customs, duties, or taxes, or for reasons including incorrect address, non-collection, or delivery refusal:

75% of the item cost will be forfeited (covers return shipping and restocking)
The remaining 25% will be issued as store credit only
Original outbound shipping is non-refundable

Return Requirements

All returns must:

Be initiated within the stated return window
Be in new condition with original tags
Show no signs of wear, damage, or alterations
Be free from makeup, deodorant, hair, perfume, dust, or other residues

⚠️ Important:

Returns not meeting these standards will be rejected and returned to the customer at their expense with no refund issued.

Disputes and Chargebacks

By placing an order, you agree to abide by these policies and to resolve any issues directly with our customer service team before seeking third-party intervention.

If you have concerns regarding your return, refund, or exchange:

Contact operations@nadiasevening.com before initiating a chargeback or dispute
Provide your order number and detailed information about your concern
Allow our team 5 business days to respond and resolve the issue

Chargeback Consequences:

Initiating a chargeback in violation of our policies may result in:

Immediate forfeiture of return eligibility
Additional administrative fees of up to $50
Referral to collections for the full purchase amount
Retention of all evidence of purchase, delivery confirmation, and policy acknowledgment for dispute resolution

Documentation and Evidence:

We maintain comprehensive records for all transactions including:

Detailed product condition disclosures with timestamps
Photo evidence of item condition sent to customers
Customer acknowledgment of photo receipt and review
Signed contracts confirming acceptance of specific item condition
Complete email communication trails showing informed consent

Any chargeback disputes will be contested using documented evidence that customers were fully informed of item condition, had opportunity to review detailed photos, and explicitly or implicitly accepted terms through our acknowledgment process.

Exceptions - Defective Items or Shipping Errors

If you believe you've received a defective item or there was a shipping error:

Email operations@nadiasevening.com immediately (within 48 hours of delivery)
Include your order number and clear photographs documenting the issue
Do not alter, wear, or damage the item while waiting for a resolution
Our team will work with you to resolve legitimate issues promptly

In-Store Purchases

Special Occasion and Evening Gowns:

7-day window for exchange or store credit only
Items must have original tags and be in original condition
NO refunds back to the original payment method

Final Sale Items (No Returns or Exchanges):

Made-to-order items
Custom orders
Accessories
Novelty items
Undergarments
Garments tailored by our in-house seamstress

Bridal Gowns: