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Return Policy

ONLINE PURCHASE POLICY

 

Ready-to-Ship Items

Returns
  • Returns must be postmarked within 14 days of delivery to qualify for an exchange or refund
  • After 14 days, returns will not be accepted
  • Original shipping costs are non-refundable
  • Items must be in new, original condition with all tags attached
  • Items must not be worn, used, altered, or washed
How to Initiate a Return
  1. Open your order confirmation email or visit our website
  2. Click on ‘Profile’ or ‘Sign In’ and enter your purchase email
  3. A login code will be sent to your inbox
  4. Once logged in, select the item you wish to return or exchange

If you encounter any issues:
📧 Email operations@nadiasevening.com with your order number in the subject line and include the reason for return and any relevant details.
Our team will guide you through the next steps.

Return Labels
  • Pre-paid return labels will be emailed within 2 business days of your return request
  • Use the provided label and designated carrier
  • Remove any old shipping labels from the package
  • We recommend obtaining a drop-off receipt for verification
Refunds
  • Standard refunds are issued to your original payment method, minus a $9.95 return fee
  • Store credit is available as an alternative refund method (no return fee)
  • Please allow 10–14 business days for processing after your return arrives
  • A confirmation email will be sent once your refund is issued

Exchanges

Eligible Items
  • Standard items: Available for same style/alternate size within 14 days
  • Sale items: Eligible for size exchanges, subject to availability

  • Made-to-order and designer items: NOT eligible for exchanges

How to Exchange
  • Follow the same process as returns
  • Choose a sizing-related reason during your return
  • Once your original item is received, the new size will be shipped at no cost

  • You’ll receive tracking info by email

If you encounter any difficulties:
📧 Email operations@nadiasevening.com with your order number and desired exchange size.

Sample Sale Bridal Items

Final Sale Policy
  • All sample sale bridal gowns are FINAL SALE and sold as-is
  • These gowns may show minor signs of wear from showroom use
  • Please review all photos, descriptions, and sizing carefully before purchase
No Returns or Exchanges
  • These items are not eligible for return, refund, or exchange under any circumstances, except in the rare case of a verified shipping error
  • No size swaps, store credit, or adjustments will be issued for sample sale gowns
Contract Requirement
  • A signed purchase contract is required for all sample sale bridal purchases
  • The contract will be emailed within 2 business days of your order
  • It must be signed and returned within 7 business days of purchase
  • Failure to return the signed contract will result in order cancellation without a refund
  • We will make multiple contact attempts via email and phone to complete this step
Condition Expectations

Sample sale gowns may include but are not limited to:

  • Minor pulls, loose threads, or missing beads
  • Gently worn hemlines or interior markings
  • Alteration tags or hanger straps

Made-to-Order and Designer Items

Order Cancellation Policy
  • You have 48 hours from the time of purchase to cancel your order
  • After 48 hours, the order is considered confirmed and typically placed with our designer
  • If cancellation is requested after 48 hours but before the order is submitted, a 25% cancellation fee applies
  • No cancellations will be accepted once the order is placed with the designer
Returns on Made-to-Order Items
  • These items are FINAL SALE
  • Returns are only accepted for verified manufacturing defects

  • Defects must be reported within 48 hours of receiving your item by emailing operations@nadiasevening.com

International Orders

Shipping and Insurance
  • All shipping and insurance costs for international orders are the customer's responsibility
  • Our team will provide exact quotes before processing your order

  • Orders will only be processed once shipping and insurance fees are approved and paid

Customs and Duties
  • All customs fees, duties, and taxes imposed by the destination country are the customer’s responsibility

  • We cannot mark packages as gifts or undervalue merchandise

Returned International Orders

If an international order is returned to us due to refusal to pay customs, duties, or taxes, or for reasons including incorrect address, non-collection, or delivery refusal:

  • 75% of the item cost will be forfeited (covers return shipping and restocking)
  • The remaining 25% will be issued as store credit only

  • Original outbound shipping is non-refundable

Product-Specific Policies

Sale Items
  • Exchanges only: Eligible for same style/alternate size, subject to availability

  • No refunds. At our discretion, we may offer store credit (non-transferable, expires in 12 months)

Accessories & Undergarments

Due to hygiene standards, the following cannot be returned or exchanged:

  • Undergarments or intimate apparel
  • Jewelry and accessories (bracelets, earrings, necklaces, etc.)
  • Headwear, hair accessories, belts, gloves

  • Small leather goods and novelty items

Return Requirements

All returns must:

  • Be within the stated return window
  • Be in new condition with original tags
  • Show no signs of wear, damage, or alterations

  • Be free from makeup, deodorant, hair, perfume, dust, or other residues
    Returns not meeting these standards will not be accepted or refunded

Disputes and Chargebacks

By placing an order, you agree to abide by these policies.
If you have concerns regarding your return, refund, or exchange:
📧 Contact operations@nadiasevening.com before initiating a chargeback.

Initiating a chargeback in violation of our policies may result in:

  • Forfeiture of return eligibility
  • Prohibition from future purchases
  • Additional administrative fees

Support and Assistance

If you need help at any point during the return or exchange process:
📧 Email operations@nadiasevening.com with your order number in the subject line
Our team is happy to assist you

Exceptions

If something is wrong with your order, email operations@nadiasevening.com immediately and we’ll work to resolve the issue promptly.

IN-STORE PURCHASES

Special Occasion and Evening Gowns

  • 7-day window for exchange or store credit only
  • Items must have original tags and be in original condition
  • NO refunds back to the original payment method

Final Sale Items (No Returns or Exchanges)

  • Made-to-order items
  • Custom orders
  • Accessories
  • Novelty items
  • Undergarments
  • Garments tailored by our in-house seamstress

Bridal Gowns

  • ALL bridal gown purchases are strictly FINAL SALE, including:
    • Off-the-rack gowns
    • Made-to-order gowns
    • Made-to-measure gowns
  • Please refer to your bridal contract for detailed information